Scenario 1:

Your manager informs you that the Puglisi family is about to arrive from Italy to stay for a week at your establishment. 4 adults and 3 children are expected and the oldest child is wheelchair bound.

Mr Puglisi expects top service and is very temperamental which, together with little language skills can sometimes seem to get a bit "heated". As they have a large vineyard in Italy, they are interested in local vineyards in Hunter valley, tastings and tours.

Prepare yourself with information required to make the stay of this family a pleasant one.

Determine the best type of assistance for the Puglisi's requests.

Use your collected information and interact with Mr Puglisi to provide appropriate information and assistance.

Collect feedback from Mr. Puglisi on the information provided and share with your team.

Submit your roleplay script below using information from Thistle Hill guesthouse https://thill.com.au/