Scenario A:Customer Nancy answers the phone and responds to your questions with short one-word answers.When you let her know you have some new products available, and would like to stop by to walk her through some that would be beneficial to her company, she brushes you off.

1. Describe the emotional state you believe your customer is in.
2. What is the customer challenge/issue?
3. What actions can you take to connect or relate with the customer? Suggest some spiels/statements that you can use as a salesperson.