Scenario Bob and Barbara carpool to the school where they are both teachers. Barbara is late again this week. Finally, she arrives at Bob's house. She begins to say something about her two-month-old girl awakening continually throughout the night. She doesn't even get her sentence completed before Bob cuts her off, "It seems like your alarm clock must be on the wrong time again. Then he sees the confused look on Barbara's face. Why did Barbara look puzzled? What did Bob do to cause the confusion? Scenario 2 Chris is so upset about his monthly sales report for his district that he does not pay attention to Mr. Smith's directions. Although Chris turns in a nicely written report, he does not include information about clients and costs, which Mr. Smith told him to Include. What listening skill would have been most helpful for Chris? Scenario 3 At a publicity meeting for a new product. Lauren says to Jill and Emily, 'The winter season is a peak time for this company. We are very fortunate to be able to bring this new product out at this time. But we're going to have to increase the number of businesses we call on. I've revised our campaign plan. I want you all to make forty calls a day.' Jill and Emily nod in agreement. No questions are asked. Before they leave her office, Lauren gives a quick summation. She says. "Thanks for your help. I think this week you can each manage forty calls." Jill says, "Forty? I thought you meant twenty calls each!" What led to the confusion? What saved Jill and Emily from making a terrible mistake? What should Jill and Emily asked before leaving the meeting? Scenario 4 Joe is driving in Marietta and can't find Rossi Pasta. He stops on Third Street and asks someone who is sitting on her porch for directions. The lady says, "You go down to the second stop light and make a right turn. I'm not sure of the street name. It begins with a 'W' I think. Drive to the bridge located beside the Chinese restaurant It's near the football field. Go to the stoplight immediately before the 'Y' in the road. It has flowers planted there. It should be right on the corner. If you come to the '7-11 you know you've gone too far." What was Joe trying to find? What should Joe do at the end of the conversation to make sure he understands? Could you find the business Joe was looking for