Scenario C

Scenario C. Use the information given below to answer the questions that follow. A large bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems, and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective, and profitable company. The organizational culture is also expected to eventually modify. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation.

Which of the following techniques is used to identify the factors that prevent people from changing?

Select one:

a. Concept testingb. Make-or-buy decisionc. Social auditd. Force-field analysise. Work study