Scenario: Cooper's Cues Company is a small manufacturing operation that makes and sells pool cues for sporting goods stores and billiard halls in Baltimore, Maryland, and the surrounding local area. Rob Cooper and his wife, Stacy are the owners and only employees.

Rob Cooper purchases all of the materials needed to make pool cues, including wood, paint, hardware, and supplies. All purchases are made from local suppliers, and all payments are made in cash at the time of the purchase. Rob Cooper is responsible for making the pool cues. He also handles all telephone calls and replacements, and he personally delivers all finished products.

All sales are conducted on account via the Internet. Orders are received electronically through the company's website at www.cooperscues.com. Stacy Cooper prints the orders and forwards them to her husband in the workshop. Mrs. Cooper is also responsible for website design and maintenance, as well as all accounting and customer collections.

Question:

1. What are the business processes that apply to this business?