Scenario

James would like you to do business report to be presented to the managers that considers the importance of quality control and quality assurance to organisations.

In order to help managers, gain full understanding of the contents of the report James has requested that you use a business organisation with which you are familiar. This will provide actual examples and aid their understanding.

Answer the Following QUESTIONS

1) differentiate between quality control and quality assurance 1.1) Comparison of Quality control and Qualtiy assurance in tabular format with examples 1.2) Quality control as well as Quality Assurance of SAMSUNG

2) Discuss how your chosen business organisation uses quality control and quality assurance systems 2.1) Quality assurance System (ISO Standards) of SAMSUNG.

2M1) Evaluate the impact on organisations of failing to maintain and improve quality. Loss of customers and clients Damage to business reputation Increased costs Legal implications Effect on staff morale

2D1) Review the system and need to suggest the modifications of SAMSUNG. Modifications / Service Systems Service improvements Concepts applications Documentation Administrative processes Application of standards for monitoring, feedback and review Action on improvements Performance indicators Response times