Scenario Online Media Solutions is a marketing and web development business based in Melbourne, Australia. From idea to design, development and marketing, we achieve results for our clients and grow their business. Online Media Solutions has been in operation for 2 years and have worked extensively on a wide range of contracts. Online Media Solutions currently promote their services via their website and social media channels, including Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected radio stations. Online Media Solutions works with a large number of other businesses and sub-contractors when undertaking website development and delivering other services. Online Media Solutions is using Excel spreadsheets for tracking the outcomes of their marketing, customer contacts and sales. Staff are complaining that keeping this updated is impossible and the figures never balance or make any sense. You have recently joined Online Media Solutions as a Business Manager. Your role includes: Review existing process and make a suggestion to improve the process Overlook the IT, Business, and sales department Provide mentoring to the staff and contractors Manage projects Question Explain the practical and operational issues Online Media Solutions is facing and outline the solutions for resolving the problems. Write your answer using 100 - 150 words.