SCENARIO

You have just completed the collected the information from [the Brown Family] regarding a potential cruise holiday through the South Pacific. You will now be required to make contact with the appropriate agency (Smarttraveller) to conduct research to complete the proposed itinerary, which includes a stop-over in Fiji.

Your Character

You are a Travel Agent working for a Travel Agency specialising in cruise holidays.You have just completed the collected the information for the client regarding a potential cruise holiday. You will now be required to make contact with the appropriate agency to conduct research determine current visa requirements, travel or health warnings

Role Play Instructions

During the role play the assessor will be observing you to determine your ability to meet the requirements of the unit of competency

You will be required to complete the following tasks:

Accurately identify the specific information and advice needs of the customer

Provide appropriate scope and depth of information to meet customer needs

Provide current and accurate advice to meet the destination and product preference needs of customers

Interpret data on cruise products and services and their application to different customer needs.

Communicate effectively using the following communication skills

Asking a range of questions to clarify information

Use appropriate volume and tone

Please list coversation between A and B

Example:

A says:

B says:

Search cruise for south pacific and fuji