Scenario: You were working in another building when an argument erupted between two team members regarding the design of your IT consulting project. After the yelling subsided, one of the people left work for the day, and the other person is not getting much done while still feeling angry. As consultant, you are in control of final decisions, but you realize that bad feelings among team members have the potential to cost your project and the client in terms of schedule and quality. You are not able to fire anyone, so you must use your skills in conflict management to regain control of the situation.

1.) what measures you might take to get your team to work better together....why would you chose these specific resolutions

2.) whats a real-life event you witnessed in which a boss, client, or coworker resisted technology change...why do you think the person resisted change and how could that situation have been handled better.