Scenario: You're working in an IT Support position and a user comes to you and says they can't access their online bank account. Choose the best response.

It might be the Internet. Make sure you're connected to a network first.

Let's try to test this by logging in on my computer.

Can you explain to me in detail what you mean by not being able to access your online bank account? What specific part doesn't work?

Please restart your computer.