Schematically depict the operational definition of any ONE of the five concepts. Develop 8 items to measure the concept. NOTE: the question tests on how you can convert operational definitions to questions as opposed to correctness of the concepts.

a. Information systems success

b. Customer satisfaction

c. Acceptability of net present value in investment analysis

d. Acceptability of new introduced legislation

e. Usability of linear programming models in allocating resources