secnomt [4n Marks] Read the scenario below and answer ALL the questions that follow. ABC Inc. is a business consulting rm and has been in existence for 5 years. Currently, records of all customers have been stored using a traditional le system. This method seemed sufcient at the time due the company starting up with a small number of customers. Management is nocing the growth of ABC Inc. and has decided to implement a database system to accommodate this growth in the customers as well as shortening the turn-around time to handle customer queries. Management has sought your services as an IT Systems analyst to assess the current system and advise appropriately on a feasible solution to implementing the database system- Answer ALL the questions in this section. QUESTION 1 {2|} Marks} cuesTrous {20 Marks} Based on the detailed report provided in Question 1, management has decided to provide signed approval for the development of the database structure within ABC Inc. Employees are a bit hesitant on accepting this change to the business environment since this will change the way they are currenlty completing their tasks- Suggest to management of appropriate change management strategies to ease in the acceptance of the new database structure with the employees of ABC Inc. (at least four strategies should be explained in detail)- SECTION B [ED Marks] Answer ANY THREE (3] questions in this section. QUESTION 3 [2t] Marks] A balanced scorecard {BBC} is defined as a management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results. Assume you are employed at Toyota as a product analyst. Toyota wants to introduce a new SU'vr into the market. You decide to develop a Balanced Scorecard to evaluate if this new product-line would make sense to Toyota. Provide a detailed explanation on how the new SrU'vr would conform to Toyotas overall strategic plan. The four perspectives of a balanced scorecard must be explained in line with the scenario. QUESTION 4 [21] Marks] There is a growing interdependence between a firm's ability to use information technology and its ability to implement corporate strategies and achieve corporate goals. Discuss the strategic objectives you, as a senior manager, would consider when investing in information and knowledge management to achieve your organisations strategic goals. QUESTION 5 [21] Marks] With the emergence of the knowledge economy, it has become increasingly important for organisations to reconsider the value of their tangible assets. The value of the organisation can no longer be viewed as the value of the assets that reect evesrious [20 Marks] With the emergence of the knowledge economy: it has become increasingly important for organisations to reconsider the value of their tangible assets- The value of the organisation can no longer be viewed as the value of the assets that reect on the traditional balance and value sheets. With reference to this statement, discuss your understanding of intellectual capital and knowledge assets within an organisation. QUESTIONS [20 Marks] Information and knowledge management systems are vulnerable to technical, organisational, and environmental threats from internal and extemal sources. The weakest link in the chain is poor system management Report on technologies and tools to management for protecting a rm's information technology resources. END OF PAPER