Section 1. Four Hundred words minimum. Do not copy from the source.

Select an organization that you purchase products or services from and identify the organization's touchpoints. Are they effective? Can they be improved? If so, how?

Section 2. Four Hundred words minimum. Do not copy from the source.

Select an organization that you do business with frequently. Based on the data the organization has collected from you, explain what data mining opportunities are available to the organization. Explain how your transaction may flow through an ODS, a DW, and a DM.