Section 1: True/False Questions

1. Virtual teams use technology to link physically dispersed members in order to achieve a common goal. True False

2. Cross-functional teams, self-managed teams, and task forces are all examples of informal groups. True False

3. A single individual can have high motivation for one task and low motivation for another task.

True False

4. Theory Y managers believe that people seek out responsibility. True False

5. Leadership is the process of influencing a group toward the achievement of goals. True False

6. Autocratic leaders tend to delegate authority and involve employees in decision making. True False

7. Body language and facial expressions are the only forms of nonverbal communication. True False

8. An example of filtering is telling your boss what he or she wants to hear. True False

9. Control is the process of monitoring activities to ensure that they are being accomplished as planned. True False

10. To improve productivity, managers must focus on people instead of operations variables. True False

Section 2: Multiple Choice Questions (2 marks for each correct answer

11. ________ teams are involved in efforts to improve work activities or to solve specific problems within a particular department or functional area of a company.

A) Cross-functional B) Matrix C) Problem-solving D) Virtual

12. Devan's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Devan is part of a ________ team.

A) cross-functional B) matrix C) problem-solving D) self-managed

13. Bringing together organizational members from marketing, accounting, human resources, and finance to work on a task would be an example of a ________ team.

A) cross-functional B) boundaryless C) self-managed D) dynamic

14. Which of the following is a typical stage of group development? A) Reforming

B) Storming C) Determining D) Underperforming

15. An unsatisfied need creates ________. A) effort

B) persistence C) tension D) direction

16. The willingness to exert high levels of effort to reach organizational goals, based on the wish to satisfy some individual need, is called ________.

A) motivation B) leadership C) performance management D) need configuration

17. The three key elements in the definition of motivation are ________, organizational goals, and needs.

A) personality B) ability C) effort D) skills

18. Which of the following is the top level in Maslow's hierarchy of needs theory? A) Self-actualization

B) Safety C) Social needs D) Esteem

19. Individuals who can influence others and provide vision and strategy to the organization are called ________.

A) managers B) leaders C) organizers D) visionaries

20. Effective leaders, as defined in your text, share eight key traits. Which of the following traits is commonly found in effective leaders?

A) Active Listening B) innovativeness C) introversion D) Emotional Intelligence

21. Monica's boss allows her to make any decision she thinks is important on the spot without consulting anyone. What kind of leadership style does Monica's boss have?

A) Laissez-faire styleB) Autocratic styleC) Democratic styleD) Hands-on style

22. Jared's boss encourages employees to participate in the decision-making process but does not give them complete freedom to do as they like. What kind of leadership style does Jared's boss have?

A) Monarchial B) Autocratic C) Laissez-faire D) Democratic

23. Skills, attitudes, knowledge, and social cultural systems affect ________. A) the sender only

B) the receiver only C) neither the sender nor the receiver D) both the sender and the receiver

24. The great advantage of a written message is that it ________. A) is informal

B) is easy to provide feedback for C) is unambiguous D) provides a permanent record

25. When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.

A) Selective perception B) Filtering C) Emotion D) Information overload

26. Jargon can be very useful for communication ________. A) within a specialized, close-knit group

B) between people who speak different languages C) outside of a specialized, close-knit group D) between males and females

27. The standards that managers use as specific performance indicators in the control process are developed in the ________ function.

A) planning B) organizing C) leading D) delegating

28. ________ is the end result of an activity. A) Productivity

B) Control C) Execution D) Performance

29. Boeing produces airplanes for Air Canada and other airlines. To Air Canada, the Boeing Dreamliner is a(n) ________.

A) service B) product C) intangible good D) tangible service

30. Boeing produces airplanes for Air Canada and other airlines. To passengers on an Air Canada flight, the Boeing Dreamliner is a(n) ________.

A) service B) product C) intangible good D) tangible service