Select a project management methodology waterfall or agile that you will use to implement the project discussed in the case study below in bold

Customer Support, Inc. Case Study

Customer Support, Inc. (CSUP) is a large corporation with international clients that provides customer support related to their bank, credit card, or other financial accounts of their clients. It has over 5,000 full-time employees across the United States.

Its HR department recently completed a skills gap analysis for its workforce using resumes, employee feedback, managerial feedback, industry data, and analysis of internal data related to task completion. It identified skills gaps related to Microsoft Word, Microsoft Excel, Microsoft Outlook, and it's new CRM software that needed to be improved across the organization. HR also projects a 10-15% productivity improvement across its workforce by providing these skills across the workforce.

The IT department has been assigned with the project of providing access to a third-party vendors training materials to all of its employees. The courses taken should be tracked within each employees HR information which uses a separate HR software package. Lastly, each employee will have a set of courses linked to their annual performance assessment which is tracked using the same HR software. Employees will only get their full bonus if they complete the courses their managers assign to them and link to their performance assessment.

You can assume that the project will take 5 months with an initial cost estimate of $150,000.

Work Breakdown Structure (WBS)

1. Project management
2. Requirements definition
3. Vendor and course identification
   1. Identification of courses needed based on skills gap analysis
   2. Identification of potential vendors
   3. Creation of vendor evaluation process and metrics
   4. Evaluation of vendors including integration requirements
   5. Negotiation with selected vendors
   6. Finalization of course and vendor selection
4. HR Software integration
   1. Identification of integration information vendors need
   2. Integration of course assignments into employee's profile
   3. Integration of course tracking into employee profile
   4. Integration of annual review with course assignments and course tracking
   5. Integration of course assignments and tracking views for employees and managers
   6. Integration of reports for managers on courses assigned, courses taken, and courses assigned that havent been taken
5. Testing
6. Training, rollout, and support

Create a detailed task list with at least 20 tasks for your project by applying your selected methodology. Use Microsoft Excel to create the task list. Include at least the following for each task:

• Name
• Time needed to complete the task
• Prerequisite tasks
• Whether the task is completed internally or by an external vendor
• Additional notes

Here is an example, if the project was building a house:

Part B:

After completing the spreadsheet above, Write a Microsoft Word paper of at least 350 words on the following two topics:

• Differentiate between Agile and waterfall methodologies. In your paper, you should justify your selection of the methodology used for this project. Cite at least 2 sources to support your rationale.
• Describe at least 4 critical roles that are needed for this project to be completed successfully using the methodology you selected. The roles you discuss could include project manager, project sponsor, business analyst, scrum master, or program manager. Describe what they will be doing for this project specifically. I do not want to read cut-and-pasted definitions!

Name 1 Foundation 2 Frame walls 3 Plumbing Duration Prerequisites Internally/Externally 7 Days Externally 15 Days Externally 10 Days Externally 1 2 Notes Requires clear weather