Select an app that is a $$need$$ in today$$s technology. You will create a fictional user that you will think from the point of view of$.$

Draw a grid and label the four essential quadrants of the map: Says, Does, Thinks, and Feels. Sketch your user or stakeholder in the center. Give them a name and brief description of who they are and what they do$.$

Record what you know about the user or stakeholder. Use one item per observation. Place it on the appropriate quadrant of the map.

Find patterns and identify unknowns.

Within each quadrant, look for similar or related items. If desired, move them closer together. As you do$,$ imagine how these different aspects of your user$$s life really affect how they feel. Can you imagine yourself in their shoes?

Playback and discuss.

Label anything on the map that might be an assumption or a question for later inquiry or validation. Look for interesting observations or insights. What surprised you? What$$s missing? Make sure to validate your observations with a user or Sponsor User if they weren$$t involved in the activity.

You may use Google Jamboard, or any other tools discussed in class. Submit your in$-$class participation here. If using Jamboard, export your final diagram as a PDF or image file.