Select what's true about how businesses use CRM systems to develop relationships with customers. Multiple select question. Data collected by CRM systems includes customers' likes and dislikes, what content they engage with, and what they post about competitors.* CRM systems provide organizations a clear overview of their customers. CRM is a type of enterprise system that is expected to decline in use due to the lack of customer interaction tools. Information from CRM systems can be efficiently and intelligently used to make informed business decisions and to develop relationships with their customers