Selection Plan The selection plan for the position of a department manager will be to identify and select a manager who will be responsible for her department, and keeping it running smoothly. The plan is to get the services of a respected job site to get several applicants having the required knowledge, skills, and abilities. The requirements for the position will be a person who is having a degree in business or a master's degree in a related field. The manager should have a minimum five years experience in a supervisory position. STANDARDIZED INTERVIEW PROTOCOL 1. What experience does the applicant have in leading a team? Leadership: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 2. What is the level of the applicant's communication skills? Communications: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 3. What evidence the applicant can provide of past experience in increasing customer service? Customer Service: Excellent 5 Very Good 4 3 Good Needs Improvement 2 Weak 1 4. Give three examples of empowering people? How are these qualities developed? Empowering employees: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 5. How do you cope with work pressure? Give three examples of how you have coped with work pressure. What challenging situations have you handled? Work pressure: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 6. How confident are you that you can manage a department on your own? How enthusiastic are you about the position of department manager? Confidence: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 7. How do you make decisions about the staffing of your department? What are the steps you follow in making decisions? Decision making skills Excellent 5 Very Good 4 3 Good Needs Improvement 2 Weak 1 8. Which figures tell you that the department's sales have increased? Which figures show that inventory needs to be ordered? How do you increase the sales of slow-moving items? Sales skills: Excellent 5 Very Good 4 Good Needs Improvement 3 2 Weak 1 9. How can you say that the department is performing well? What are the common indicators that your department is achieving its objectives? Business Sense: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 10. Which state and county laws are applicable to your department? Which federal laws apply to your department? Legal sense: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Weak 1 Scoring key: Excellent 5 Very Good 4 Good 3 Needs Improvement 2 Score Weak 1 No 1 2 3 4 KSA Leadership: Communications: Customer Service: Empowering Weight 0.1 0.15 0.1 0.05 5 6 7 employees: Work pressure: Confidence: Decision making 0.025 0.025 0.15 8 9 skills Sales Skills: Business Sense: 0.2 0.1 Score X Weight 10 Legal sense: Total Score 0.1 1.0 The interviewers are requested to rate each applicant on the bases of the rating scale given along with each question. Once the rating is over the scores of each interviewer with regards to each applicant will be entered into the scoring key. The weights have been given to indicate the relative importance of each KSA. The weights will be multiplied and the total score will be generated for each interviewer. Next the average score for each applicant will be generated. The applicant with the highest score will be selected. Reference: www.lancs.ac.uk/fss/projects/edres/.../protocol/practical.htm http://lobby.la.psu.edu/_Documentation/protocol.html www.wetfeet.com Advice Interviewing www.esf-agentschap.be/.../m_e_tool_series_indepth_interviews.pdf