Selena, an IT manager, needs to communicate to all of the company's long$-$term customers that their consulting rates will be increasing in the new year. Which guideline should Selena follow while communicating this bad news?Group of answer choicesShe should use specific and simple language.She should display intense concern and sympathy.She should avoid the use of buffer statements.She should sugarcoat the bad news.She should avoid the use of a teaser message.