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Send an Email to Kim & Sam a) provide feedback (achievement or non-achievement) on the KPI results for August b) note that you have made

Send an Email to Kim & Sam

a) provide feedback (achievement or non-achievement) on the KPI results for August

b) note that you have made changes to the polices and procedures document, ask them to review it.

c) encourage their feedback regarding customer service and how the agency could improve its systems.

Dear Kim/Sam .... Regards

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