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Service can be judged on two factorscustomer importance and________. A. top management commitment B. company performance C. voice of the customer(VOC) measurements D. profit tiers
Service can be judged on two factorscustomer importance and________.
A.
top management commitment
B.
company performance
C.
voice of the customer(VOC) measurements
D.
profit tiers
E.
customer loyalty
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Introduction to Hospitality
Authors: John R. Walker
6th edition
013281465X, 978-0132814652
