Question
Service employees What are the factors that make the work of frontline staff so demanding and often difficult? Describe the cycles of failure, mediocrity, and
Service employees
What are the factors that make the work of frontline staff so demanding and often difficult?
Describe the cycles of failure, mediocrity, and success in HR for service firms.
What are the key elements of the Service Talent Cycle of successful HR management in service firms?
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Services Marketing Concepts, Strategies, & Cases
Authors: Douglas Hoffman, john Bateson
4th edition
1439039399, 978-1439039397
