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Service quality is even more difficult to define than product quality. Although servicesand production share many attributes, services have more diverse quality attributesthan products. Provide
"Service quality is even more difficult to define than product quality. Although servicesand production share many attributes, services have more diverse quality attributesthan products."
Provide your opinion, with example, on the application of service quality dimensions published by Parasuraman, Zeithamel, and Berry to ensure high-quality provision of services in meeting (or exceeding) customer expectation.
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