set up operating rooms between surgeries. No prizes were awarded, but the friendly competition cut the average time in half. Efforts to improve work processes have also addressed the problem of information overload. Mayo Clinic observed that doctors had available as many as 50,000 data points about any given patient-too much to process quickly and accurately. To improve care in the clinic's intensive-care units, a team of researchers and IT experts interviewed doctors to identify which pieces of data are most important to their work. They identified several dozen and designed a system to display this data set, highlight relevant measures with color coding, and deliver alarms when certain measures do not conform to the requirements for providing quality care in a situation. Using the system, the ICUs have improved their efficiency, patient outcomes, and operating costs. Questions 1. What responsibilities were added to the jobs of doctors and nurses at Mayo Clinic? What impact do you think those changes had on the motivational aspect of the work? 2. What would you expect are the potential consequences of information overload in an intensive-care unit? Why is it important for ICUs to help doctors meet this kind of mental demand? https://hbrorg, Ron Winslow, "Mayo Clinic's Unusual Challenge: Overhaul a Business That's Working." The Wall Street Journal, June 2, 2017, https://www.wsj.com. set up operating rooms between surgeries. No prizes were awarded, but the friendly competition cut the average time in half. Efforts to improve work processes have also addressed the problem of information overload. Mayo Clinic observed that doctors had available as many as 50,000 data points about any given patient-too much to process quickly and accurately. To improve care in the clinic's intensive-care units, a team of researchers and IT experts interviewed doctors to identify which pieces of data are most important to their work. They identified several dozen and designed a system to display this data set, highlight relevant measures with color coding, and deliver alarms when certain measures do not conform to the requirements for providing quality care in a situation. Using the system, the ICUs have improved their efficiency, patient outcomes, and operating costs. Questions 1. What responsibilities were added to the jobs of doctors and nurses at Mayo Clinic? What impact do you think those changes had on the motivational aspect of the work? 2. What would you expect are the potential consequences of information overload in an intensive-care unit? Why is it important for ICUs to help doctors meet this kind of mental demand? https://hbrorg, Ron Winslow, "Mayo Clinic's Unusual Challenge: Overhaul a Business That's Working." The Wall Street Journal, June 2, 2017, https://www.wsj.com