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Setting You are the production manager of a medium-sized building products company. You control a production line that runs on a three-shift basis. Recently, Ted

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Setting You are the production manager of a medium-sized building products company. You control a production line that runs on a three-shift basis. Recently, Ted Smith, the materials handling manager, requested you to accept a different packaging of the raw materials for the production process from the customary packaging. He states that new machinery he has installed makes it much easier to provide the material in 50-kilogram sacks instead of the 25-kilogram bags that you currently receive. Ted further explains that the provision of the material in the 25-kilogram bags would put an immense strain on his operation, and he therefore has a critical need for you to accept the change. You know that accepting materials in the new packaging will cause some minor disruption in your production process, but should not cause long-term problems for any of the three shifts. However, you are a little annoyed by the proposed change because Ted did not consult with you before he installed the new equipment. In the past, you and he have been open in your communication. You do not think that this failure to consult you represents a change in your relationship. Because you work closely with Ted, it is essential that you maintain the harmonious and stable working relationship that you have built over the past few years. In addition, you may need some help from him in the future, since you already know that your operation will have special material requirements in about two months. You also know that Ted has influence at higher levels of the organization. Action Alternatives for Scenario 4 Please indicate your first (1) choice from among the following alternatives by writing the appropriate number in the space provided. Ranking Action Alternatives (1 = ) 1 Agree to accept the raw material in the different format. Refuse to accept the material in the new format because it would cause a disruption in your operation. 3 Propose a solution where you accept material in the new format during the first shift, but not during the second and third. 4 Tell Ted Smith that you do not wish to deal with the issue at this time, but that you will consider his request and get back to him at a later date. 5 Tell Ted Smith of your concern regarding his failure to consult with you before installing new equipment. You inform him that you wish to find longer term solutions to the conflict between you

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