SETTLEMENT AT THE SIMPSON HOTEL: The family had confirmed a special room rate as Abe Nichols was traveling on business. Nichol's learned at check out the next morning that the hotel had incorrectly billed them the full rack rate for all three nights. "We'll generate a new bill in just a few moments, Mr. Nichols the front desk agent told him. Also, a few weeks later when checking Abe reported to his wife Angela that the credit card bill for the hotel was $14 higher than their folio had been when they checked out. A call to the Simpson Hotel revealed that the mini bar charges were not posted until after the family had left.

Q1: During check out and settlement, what type of special room rate should the guest have been charged?

Q2: What is RACK rate?

Q3: What type of charge is the mini bar charge called? Would it have been a good idea to waive the mini bar charge after the guests had a poor experience?