• Share your experience working with a manager or team leader. What leadership, management, and emotional intelligence skills do you think the manager employed effectively? What skills or responsibilities do you think they struggled to employ successfully? (Please avoid using real names.)
• How did this leader manage conflicts or difficult team members? Share an example of a situation involving a team conflict and how it was handled. (Please avoid using real names.)
• Based on what you have learned in this module, which skills do you think were used to resolve the conflict? Were they effective? If yes, explain what made them effective. If not, what would you do differently to manage a similar situation for better outcomes?