She wants to make a complaint but does not really know how to proceed. She asks for your assistance. The alternative, as far as she is concerned, is to cancel the care package. 4.2.a What will you tell her and how can you help her? To answer the question draw on the information provided in the scenario, plus your own experience, underpinning knowledge and reading. Explain what advice you can give in terms of supporting Jan's rights, and describe the actions you can take to help her