Short Summary of the article that answers the questions.

1) Who is the intended audience?

2) What trends in customer service does the author describe?

3) What will readers of this article learn?

Activity 2-4 Explore ways to improve client service. Read an article titled "Improve Customer Service- And Cut Costs at techupdate.zdnet.com/techupdate/stories/main/ 0.14179.2804648.00.html. Write a short summary of the article that answers the following questions: 1. Who should read this article (who is the intended audience)? 2. What trends in customer service does the author describe? 3. What will readers of this article learn? (List the main points.) Be sure your summary includes information about the source of the articl