Show work please

"... Unlike its competitors that have single-server queue systems, Whole Foods decided to introduce a multi-server system at its New York (NY) stores' check-out. Given the unique features of the retail market such as the high cost of waiting and closely located grocery stores, it was crucial to cut wait times. Whole Foods expected this queue system to be more successful at lowering wait times for its shoppers..." Based on this excerpt and in-class discussion, name one order-qualifier and one order-winter operational dimension for Whole Foods' NY operations. To expand the market share, a dentist decides to offer a variety of service offerings to walk-in customers. As a result, the average time that it will take to finish servicing a customer becomes unknown and variable. Over the next few days, the dentist decides to collect some data in order to understand some key performance metrics. In any given period of time, it is revealed that on average the dentist is idle for 18.182% of the time. Being the only server in the clinic, the dentist chooses to analyze the system using M/M/1 queue model. The arrival rate of patients in the dental clinic is 9 patients per hour. What is the average \# of patients in the dental clinic? To expand the market share, a dentist decides to offer a variety of service offerings to walk-in customers. As a result, the average time that it will take to finish servicing a customer becomes unknown and variable. Over the next few days, the dentist decides to collect some data in order to understand some key performance metrics. In any given period of time, it is revealed that on average the dentist is idle for 18.182% of the time. Being the only server in the clinic, the dentist chooses to analyze the system using M/M/1 queue model. The arrival rate of patients in the dental clinic is 9 patients per hour. What is the average time a patient spends in the queue (minutes)? Further, note that there are only 2 chairs in the waiting area of the clinic. It is a known fact that incoming customers leave (do not enter) if all chairs in the waiting area are already occupied. The dental clinic wishes to improve its current service level (say, it is currently equal to A% ). To do, the dentist buys a new tool for dental procedures that helps increase his idle time to 33.333%. As a result, the service level of the dental clinic raises to, say, B%. What is B\% minus A\% equal to (in other terms, by how many points did the tool raise the service level)? Pick any one link from the three highlighted links (marked with a "star") in the given service design triangle. State two examples or discussion points pertaining to the selected link in order to highlight how "noodles \& company" has designed that link differently in order to excel at their service operations