Situation4

The workplace conflict concerned a departmental team of 12 people. The relationship between the team leader and the department manager was so damaged they only spoke to each other through third parties. The group was split into two warring factions - one group behind the team leader, the other siding with the department manager with a few members remaining neutral. There was a perceived favoritism with respect to approval of leave, training and allowances. There had been no performance appraisals for two years, and two staff members had been on stress leave for five weeks.

Requirements:

a- Suppose you have been hired as a consultant (mediator) to resolve the issues in the group. What would be your course of actions?

b- Do you think adaptive mediation model is applicable in this conflict, if yes how, and if no, why?

Note: The situation belongs to conflict & Negotiation management