SITXFIN004 ge people part 1.pdf 5 14 / 24 f6 SITXFIN004 34% Events Scenario: You are the Team Leader of the Events Management team and have received an email from your Managing Director. Part of the email reads: [ Good Morning, I need to draw your attention to some problems that have recently come to my attention. On the eventmanagement.com website, our company has received 14 poor reviews out of 22. This means only 37% of people are giving positive reviews. In my opinion anything less than 80% of positive reviews is unacceptable. The 2 most common reasons given for the poor reviews are the poor quality of catering, and that events did not run on time. T We know from our own customer feedback that our customers are generally very happy with our service, so I believe getting more of our happy customers to post would be a great advantage and boost our ranking on the site. As we have almost 50 customers per month I would like to see at least half of these encouraged to post positive reviews online. Also, our repeat customer figures show that only 5 of our 50 customers last month were from repeat