SKET is an AI-first SaaS voice automation company. Its suite of speech and language solutions enables enterprises to automate their call centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in over 16+ languages, covering over 160+ dialects and replicating human-like conversations. Skit serves a variety of enterprise clients across diverse sectors such as banking and financial services, including insurance, securities and NBFCs, food and beverage, e-commerce, automotive, and travel and tourism. A few prominent clients include Axis Bank, Hathway, Porter and Barbeque Nation. In May 2020, the Bangalore-based start-up secured its Series A funding of USD 5.1 million and recently raised a Series B round of USD 23 million, and has grown to over 150 employees. The company has been featured as one of the top-notch start-ups in the Cisco Launchpad's Cohort 6 and is a part of the World Economic Forum's Global Innovators Community. The voice AI leader has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation and has recently been awarded 'Tech Startup of the Year' in Artificial Intelligence 2021 by Entrepreneur India, further underscoring its market dominance and unparalleled expertise. The company is now expanding in the United States and Southeast Asian markets in a bid to take its unique platform to global enterprises.

You are the CEO of the company and are looking at this objectively. You decide that building a platform is the right direction to go for. However, you have to convince your board members about the same too.

Having finalised the actions to take in developing and hosting the ERP software, it is now time to implement it.

Question 3)

8 marks

Suppose you are the CEO tasked with sending out a letter to the board of directors and investors regarding the strategy of implementation, right from the business requirement gathering stage that you just completed to the post-implementation support and management stage. If any of the steps do not apply to your use case, feel free to mention so and skip it.

Now, remember that your Voice automation platform is still pending. At the same time, many other smaller changes with regards to IT are yet to be performed throughout the organisation, such as identifying and installing an antivirus for the office computers and more.

The CTO of the company decides to set up an IT PMO, specifically for strategising and managing the implementation of such projects.

Question 4)

7 marks

Assume that you are the CTO. As the PMO is set up, explain what, according to you, should be the focus areas in the initial stages of operation from the four buckets that you learnt about.