Skills and Knowledge Activity

Objective

To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.

Complete the following individually and attach your completed work to your workbook.

The answer to the following question will enable you to demonstrate your knowledge of:

• Use leadership techniques and strategies to facilitate team cohesion and work outcomes
• Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
• Establish processes to address issues and resolve performance issues
• Support team to meet expected performance outcomes including providing formal and informal learning opportunities
• Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or team with input from stakeholders
• Communicate effectively with a range of stakeholders about team performance plans and team performance
• Facilitate two-way flow of information between team and management relevant to team performance
• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
• Reading skills
• Writing skills
• Oral communication
• Navigate the world of work
• Interact with others
• Get the work done
• Explain how group dynamics can support or hinder team performance
• Outline strategies that can support team cohesion, participation and performance
• Explain strategies for gaining consensus
• Explain issue resolution strategies.

Answer the question in as much detail as possible, considering your organisational requirements.

The policies and procedures of ABC Company is Effective from the 24^th of July 2020, the Queensland Government has released 'Restrictions on Businesses, Activities and Undertakings Direction (No. 5)' in response to the COVID-19 pandemic.

https://www.health.qld.gov.au/system-governance/legislation/cho-public-health-directions-under-expanded-public-health-act-powers/business-activity-undertaking-direction

Safe Work Australia have released COVID-19 safety checklists in accordance with workplace safety, physical distancing, cleaning, health, hygiene and facilities and transitioning back to work. https://www.safeworkaustralia.gov.au/collection/workplace-checklists-covid-19

You are the head of strategy for a company of ABC Company. Your company is planning to return to the office from Working from Home (WFH) arrangements. The company operates an office space where 55 individuals will be situated. To comply with social distancing requirements, you may be required to restrict the inflow of staff returning to the office, meaning one or more departments may be required to continue the WFH arrangements. Departments are formulated as per the table below.

Department	Number of Staff
Marketing	12
Finance	10
Compliance	8
Advisory	18
Customer Service	5
IT	4
TOTAL	55

You are responsible for completing the following tasks:

• Identify which department/(s) is most suitable to continue WFH arrangements
• Outline key changes which will come into effect resulting from COVID-19 and returning to office.
• Determine strategies for the facilitation of two-way flow of information between management and relevant departments (still working from home).
• Identify strategies to maintain worker satisfaction throughout the transition process.
• Determine strategies to maintain staff KPIs, monitor worker feedback and support worker performance during transition process
• Establish strategies to proactively take necessary corrective action for unresolved problems and issues in the workplace.

You will also need to:

• Discuss/communicate this with relevant personnel to formulate changes that can help your team's performance
• Explain how the organisation will adhere to any relevant legislation, regulations, standards and codes and maintain relevant workplace documentation and resources.
• Discuss your results with your team if required to help team performance, developing and explaining strategies and discussing options for individual improvement.