Slurp&Burp sells organic slushes and has 12 francises in the city. The manager of these franchises is in the process of evaluating the performance of these units during the past year in order to make recommendations on how much of an annual bonus to pay each units manager. He would like to base this decision, in part, on how efficiently each unit has been operated. The outputs he has chosen include each unit's revenue, total score from all surveys collected from all customers rating the restaurant's quality in terms of satisfaction and cleanliness on a scale of 1-10. The single input he is using for this study is total labor hours. He would like to determine how efficient each unit is compared to the others.

The Basic Research Questions:

Q4 Which units are the most efficient at using its labor? Explain.

Q5 Which unit is the least efficient at using its labor? Explain.

Q6 What should Mike do to help the least efficient units? Example of revenue calculation for Restaurant 1: (Hint: Paste Value all figures in your table before sorting.)

Revenue per customer $12.35 Customers per hour 60 Hours per day 24 Days per year 365 Revenue per year $6,491,160

Table 1 Raw Data on outputs and inputs for 12 restaurants Outputs Inputs Restaurant Revenue Satisfaction Cleanliness Labor Hours

1 $6,491,160 78,000 91,000 48,400

2 $9,334,000 97,000 99,000 63,800

3 $6,461,000 93,000 98,000 50,400

4 $6,916,000 77,000 87,000 36,100

5 $4,407,000 78,000 94,000 34,500

6 $9,022,000 88,000 89,000 73,600

7 $6,435,000 79,000 88,000 52,500

8 $8,320,000 91,000 100,000 70,900

9 $7,813,000 73,000 89,000 64,900

10 $3,757,000 86,000 90,000 43,600

11 $7,618,000 82,000 93,000 54,600

12 $10,855,000 96,000 97,000 65,800