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Slver Lining Inc. has a balanced Scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to

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Slver Lining Inc. has a balanced Scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again and the number of erroneous shipments affects the online customer satisfaction rating. The following informations so available: The company's target hours from ordered to delivered is 40 Every hour over the ordered to delivered target results in 0.5% decrease in the percentage of customers who shop again The company target number of erroneous shipments per year is no more than 65 Every error over the erroneous shipments target results in 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $500 The company estimates that for every 14 decreme in the percentage of customers who shop again, future profit decreases by $4,000 and market share decreases by 0.3% The company also estimates that for every point decrease in the overall he customer satisfaction rating (on scale of 1 to 10), future profit decreases by $3,000 and market share decreases by 0.6% Ung these estimates, determine how much future profit and future market share will change Average hours from ordered to shipped 275 Average shipping the hours from shipped to delivered) is 16:3 Number of erroneous shipments is 30 Total decrease in future profit 55,600 X Round your answer to two decimal places Total decrease in future market share 5.07 X F Check The measure mapa o show which metrics we leading indicators and which measures are going doctors of performance Dong strategy map shows how each strategic objective contributes to the overall or strategy of the company

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