1. "Small changes can produce big results"....

		is a characteristic of a turbulent environment
		is a law of the fifth discipline
		is characteristic of an ambiguous environment
		a and b
		None of the above

1. Which of the following change models has been influenced by Kahneman's Dual Systems Theory?

		Prochaska and Diclemente's model
		Polarity Management
		Switch change model
		Whole System Transformation (WST)
		None of the above

1. What is the role of employee's general mental ability in the success of a change initiative?

		It is needed for acquiring new knowledge about the change.
		It is needed for performing well based on the knowledge gained about the change.
		It is most needed to understand the real reasons behind the change.
		a and b
		None of the above

QUESTION 38

1. Which of the following is not an advantage of the Whole System Transformation (WST) model of change?

		It has a wide range focus
		Offers suggestion on individual and personal growth
		Can be used to bring about a change at a macro-level in large organizations
		Extensive training on WST is available for organizational consultants.
		b and d

1. Who do employees expect the most to receive recognition and appreciation from?

		Their immediate supervisor
		The higher ranked organizational leaders
		The customers and clients they work with
		Their peers and colleagues
		Their subordinates