Snail Company recently introduced a new bonus plan for its corporate executives. In 2019 and 2020, Snail's three business units reported the following perforr (i) (Click the icon to view more information.) (Click the icon to view the performance results.) Read the requirements. Requirement 1. Compute the bonus as a percent of salary earned by each business unit executive in 2020. Begin by determining the formula to calculate the percentage change in net income and then calculate the percentage change for each business unit. (Round the percentage change to decimal places, X.XX\%. Abbreviations used: cust = customer.) ompute the bonus as a percent of salary earned by each business unit executive in 2020 . Data table More info The company believes that current profitability and customer satisfaction levels are equally important to the company's long-term success. As a result, the new plan awards a bonus equal to 0.5% of salary for each 1% increase in business unit net income or 1% increase in the business unit's customer satisfaction index. For example, increasing net income from $1 million to $1.1 million (or 10% from its initial value) leads to a bonus of 5% of salary, while increasing the business unit's customer satisfaction index from 50 to 60 (or 20% from its initial value) leads to a bonus of 10% of salary. There is no bonus penalty when net income or customer satisfaction declines. 1. Compute the bonus as a percent of salary earned by each business unit executive in 2020. 2. What factors might explain the differences between improvement rates for net income and those for customer satisfaction in the three units? Are increases in customer satisfaction likely to result in increased net income right away? 3. Snail's board of directors is concerned that the 2020 bonus awards may not accurately reflect the executives' overall performance. In particular, the board is concerned that executives can earn large bonuses by doing well on one performance dimension but underperforming on the other. What changes can it make to the bonus plan to prevent this from happening in the future? Explain briefly