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1) The process of guiding and motivating employees to meet the firm's objectives is called planning. Ture or False? 2) According to the authors of the text, long-term goals are set for a period of less than one year. True or false? 3) A manager is likely to be engaged in planning, organizing, leading, and controlling during the course of any given day. True or false? 4) Technical skills are not important for first-line managers. True or false? 5) Authority that flows up and down the chain of command is called_ staff authority / departmental authority / line authority / delegated authority 6) At Chaparral Steel, some employees transport scrap steel while others operate shredding equipment. This is an example of departmentalization functionalization / specialization / responsibility 7) Which of the following best describes accountability? the power to make the decisions necessary to complete a task / the obligation employees have to their manager for the successful completion of an assigned task /the number of people supervised by one manager / the duty to perform an assigned task 8) Whole Foods Market has a highly structure? regimented decentralized I specialized / accountable 9) The number of people managed by one supervisor is called the manager's ? Authority / responsibility / span of control / line authority. 10) A same-steps layout is set up to make one type of product in a fixed sequence of production steps. Ture or false? 11) ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization. Ture or false? 12) An assembly line is an example of a custom-products layout. True or false? 13) is the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services? Outsourcing / Reengineering / Controlling / scheduling. 14) In a_ production system, all the needed materials and parts arrive at the precise moment they are required for each production stage? quality control/ process control / just in time / standardized 15) According to the classical theory of motivation, attention from the supervisor is more of a motivator than money. True or false? 16) According to Theory Y managers, employees are resistant to change and seek responsibility. True or false? 17) According to Maslow, people's needs can be classified into seven basic types. True or false? 18) According to Herzberg's two-factor theory, hygiene factors affect motivation and satisfaction only if they are absent or fail to meet expectations. True or false? 19) Expectancy theory suggests that a student will study harder if she thinks there is a greater chance of getting an A. True or false? 20)