Sometimes employees are fired because they make obvious mistakes, like stealing from the cash register or not showing up for an important meeting. But other times, people can make more subtle mistakes-they may not think that anyone notices their behavior, but it can still cost them their jobs. What went wrong in the following scenarios? What could each person have done differently to keep his or her job? Mitch has just been hired at the ice cream shop where three of his friends work. He has a lot of fun on the job, especially when all four of them work the same shift. The hours fly by as they talk and laugh, sometimes loudly chatting to each other from across the store. Once in a while, Mitch gets so caught up in talking with his friends that he doesn't notice a customer right away, but he is always polite once the customer gets his attention. One day, his boss tells him that "things just aren't working out". What went wrong?