Statement of Work (SOW ): For services, detailed explanation/list of what work is required by FFLI. Explain what the vendor will be responsible for providing/doing. Deliverables: Describe any specific deliverables that will be required from the vendor (reports, documents, products, equipment, etc.). For goods, ensure proper methods of specification are used (engineering drawings, markets grades, samples, etc.) Performance Standards: Describe any performance measures, metrics, and/or Service Level Agreements (SLA) that apply to the delivery of the goods or services. Performance Management: Explain the method for measuring performance and how any defects in performance (or product quality) will be corrected. Option for Lease and Buy is to be considered and reflective in the evaluation criteria and pricing forms