Step 1 Choose one of the problems. Use your brainstorming notes and the investigative report for the recommendations you listed to solve that problem, Brainstorm further about the reasons for and causes of that one problem by delving even further Into the "whys" of that problem. As you did previously, list several questions and review the answers you've discovered. Explore those answers in greater depth to determine the fundamental causes of the problem. (Think of the problem as a set of symptoms of an iness that you need to treat. What disease is causing the symptoms? What areas of the body are affected by the disease?) Sten 2