Step 1

Review the following:

• Harrison, M.I., Diagnosing Organizations: Methods, Models, and Processes 3rdEd. Sage Publications (2005), ISBN: 0-7619-2572-4.
  • Chapter 6: Challenges and Dilemmas of Diagnosis
  • Appendix B: Instruments for Diagnosis and Assessment
  • Appendix C: A Guide to Diagnosing Behavior During Meetings
• Lusthaus et al., (2002). Organizational assessment: A framework for improving performance. IDRC. Online Book available from ASU Library at:https://ebookcentral-proquest-com.ezproxy1.lib.asu.edu/lib/asulib-ebooks/detail.action?docID=267177Links to an external site.Links to an external site.
  • Chapter 4: Organizational Motivation
  • Chapter 5: Performance
• Overview materials for Good-to-Great, Shingo Prize, LESAT, and Baldrige
• MCP Assessment (pdf) (Review for sample questions and assessment overview).

Step 2- QUESTIONS AND INTERVIEW

Choose one segment/element of the project to which you have access (example: finance, personnel, production, or administration) and develop a questionnaire on key aspects of group process. The questionnaire should be no more than 5 questions drawn from the standardized questionnaires discussed in the course reading materials.

• Submit your questionnaire to the course instructor prior to implementation.
• (OPTIONAL) -Interview one employee working in your focus area on the topic of Group Processes using the questionnaire

Step 3-ANALYSIS

Reflecting on the Questions (Harrison, p61-64 and Appendix A) you developed, your interviews (if completed) and other data develop a 300-wd minimum response in which you:

• Define your Project Organization'sprimary product deliverable.
• Identify the focus of your Assessment and your Assessment Project criteria for evaluating group effectiveness and ineffectiveness (achievement of goals and objectives).
• Discuss your initial thoughts on the strengths and weaknesses of the organization and of the area/unit/department you will assess.
• Identify the elements of the Group Process you have chosen for your Milestone Project Assessment (Harrison-Appendix A: Person; Work Roles, Technology and Technology; Group Structures and Processes; Environment; Structure; Processes; Culture and Processes; Culture and Goals; Problems and Challenges; or Individual Satisfaction).
• Discuss you decision making process on how you chose who would be interviewed and what questions would be asked.
• Attach your interview questions