Strategy Map Harmon Community Hospital developed the following series of if-then statements for its Balanced Scorecard strategy: If employee turnover rate decreases and employee satisfaction increases, then the quality of health care service will improve. If the quality of health care service improves, then operating efficiency will increase and patient satisfaction will increase. If operating efficiency increases, then operating costs will decrease. If patient satisfaction increases, then market share will increase. If market share increases, then revenues will increase. If revenues increase and costs decrease, then profits will increase. Required: Select a strategy map for Harmon's strategy as described by the series of cause-and-effect relationships. a. b. Financial Financial Decrease Turnover Increase Profits Increase Revenues Increase Revenues Decrease Turnover Increase Profits Customer Increase Efficiency Customer Increase Efficiency Increase Patient Satisfaction Increase Patient Satisfaction Process Process Increase Market Share Increase Product Quality Increase Market Share Decrease Turnover Learning & Growth Decrease Costs Increase Employee Satisfaction Learning & Growth Increase Product Quality Increase Employee Satisfaction c. d. Financial Financial Decrease Costs Increase Profits Increase Revenues Increase Revenues Decrease Turnover Increase Profits Customer Increase Market Share Learning & Growth Increase Efficiency Increase Patient Satisfaction Increase Patient Satisfaction Process Process Increase Efficiency Increase Product Quality Increase Market Share Decrease Turnover Learning & Growth Decrease Turnover Increase Employee Satisfaction Customer Increase Employee Satisfaction Increase Product Quality The correct answer is