Students and faculty members in the project management program have complained about several issues including:

A. Some courses are unnecessarily difficult

B. Topics are duplicated in several courses

C. The student workload in several courses is excessive

D. Except for Microsoft Project technology is not utilized in many courses

E. The cost of the textbooks is too high

F. Many courses lack hands on experience

When asked students listed what they felt were some of the causes of the problems to a lesser or higher degree.

1. Many tutors were not in place from the start of the semester

2. Lack of proper explanation from professors

3. Difficult exams

4. Some professors cannot teach properly

5. Many students do not have advanced math skills

6. Some courses are useless

a. Using the appropriate tool, show how you will derive the root cause of these problems.

b. What is the root cause of the several problems listed above?