Students arrive at the Administrative Services Office at an average of one every 30 minutes, and their requests take, on average, 6 minutes to be processed. The service counter is staffed by only one clerk, Judy Gumshoes, who works eight hours per day. Assume Poisson arrivals and exponential service times.

a. What percentage of time is Judy idle? (Round your answer to 1 decimal place.)

b. How much time, on average, does a student spend waiting in line? (Do not round intermediate calculations. Round your answer to 1 decimal place.)