Students will progressively develop communication micro-skills and gain valuable feedback from their peers over the 12 week course. This feedback will be used to help students reflect on their emerging skills in a self-reflective essay.

Students are required to write a self-reflective essay in light of the skills learned over the Trimester which will incorporate feedback received from peers over the course of the Trimester.

The student should reflect on their use of micro-skills, including active listening skills, open and closed questions, reflection of content, reflection of feeling as well as nonverbal communication skills.

Although there is no specific format, some questions have been provided below to help generate the response. This list is not exhaustive, and the essay may include other meaningful insights in accordance with the student's individual experience.

Additionally, connections must be made between the literature and the course learning material in order to support ideas and demonstrate knowledge and insight of subject matter.

Have the course materials and role play activities led to personal development and an increase in your communication skills? Reflect on the feedback you received over the Trimester - is there evidence of growth and development?

If you felt nervous and uncomfortable during the role plays, what was your reaction to this and what did you do to help yourself overcome these feelings?

What did you learn about observing non-verbal cues?

Why are active listening and attending skills so important? What has been your experience with the development of these skills?

What did you learn about managing communications in settings such as the workplace between colleagues or between client/community service worker?

What are some biases, stereotypes, preconceptions and or assumptions about clients which you specifically need to be aware of?

What are some areas for improvement? What do you intend on doing to improve in these areas?