subject : Algorithm and Data Structure

Task 1: Application of scheduling process in a phone answering system. System Details: - Tell Tone Sdn. Bhd. is a telecommunication company that has a phone answering system for its customer service centre. Whenever customers call the customer service center, they will be put in a queue before they are being served by the customer service representative. If the operators are busy, the customers are asked to wait and given a certain number. The time that a customer has to wait could be as short as a minute or as long as 30 minutes. This also depends on the types of customer. Platinum customer will be given a higher priority compared to a Gold customer. Thus, when a call from a Platinum customer came, it will be processed first. If there are no Platinum customer left in the queue, the system will serve the Gold customer. Demonstrate the scheduling process of a switch in a phone answering system by using queue. Construct a program to demonstrate the problem. Calculate the average waiting time for each call. Task 1: Application of scheduling process in a phone answering system. System Details: - Tell Tone Sdn. Bhd. is a telecommunication company that has a phone answering system for its customer service centre. Whenever customers call the customer service center, they will be put in a queue before they are being served by the customer service representative. If the operators are busy, the customers are asked to wait and given a certain number. The time that a customer has to wait could be as short as a minute or as long as 30 minutes. This also depends on the types of customer. Platinum customer will be given a higher priority compared to a Gold customer. Thus, when a call from a Platinum customer came, it will be processed first. If there are no Platinum customer left in the queue, the system will serve the Gold customer. Demonstrate the scheduling process of a switch in a phone answering system by using queue. Construct a program to demonstrate the problem. Calculate the average waiting time for each call