Subject: HR

Instructions: Please respond to ONLY FOUR (4) of the six case-studies below. You may use your text-book and/or any other source except as noted below. If you quote from or otherwise rely upon sources for ideas or concepts outside your textbooks, please ensure you provide proper attribution. You may not work with or communicate with other students or consult with or discuss the problems with any other living person.

All work must be your own. Each question is of EQUAL VALUE. Submit answers in HARD COPY in 11-point print (1 inch borders). Please do not summarize or repeat facts from any problem back to me in your answer.

Problem 1.

Congratulations, as a brand-new HR Consultant in the DC-Metro Area, you have just secured your first paid assignment. You really want to do a great job to ensure your future success. Your client is ABC Billing LLC. ABC runs a successful computer medical-billing service. One part of that company includes an Initial-Processing & Intake Center located off-site in some rented office space. IP&I employs a staff of 10 to 12 computer-savvy mostly "Younger Millennial" as hourly workers. Most of the employees are younger workers from 21 to 30 years old with undergraduate or at least associates degrees. The workers only input patient-billing information. The work is far from glamorous and most employees who are smart enough to understand the system and coding also tend to get bored after two-three weeks and then quit. As a result, turnover is approaching 50% percent per QUARTER! Even the system new replacement hires cant learn the system in less than 5-7 days. Training new workers requires significant supervisory oversight to ensure to the input is correct. All the applicants are warned during their job-interviews that the job will be tedious and rather dull. They all swear they understand this and can live with this in return for the relatively good wages ($17.50 to $19.50 per hour once they learn the system).

Unfortunately, within four to six weeks, most new hires (who don't quit) end up doing more web- surfing than work. Of the five most recent replacement hires, one managed to keep at it until she got promoted within the company to more interesting work. The current supervisor tries to keep workers happy with occasional more interesting research tasks, but once these tasks are completed, the workers then are even more reluctant to do the old boring billing input work.

Provide ABC with at least seven (7) solid recommendations that will help solve this problem Explain the advantages of each course of action.