Summarized Key Ideas Throughout the interview, there were numerous occasions where the ER representative orally summarized the main concepts and ideas. In the interview session with Kareem, for instance, the ER representative asked, "I'd like to understand what you mean when you say you thought you were doing a good job and were caught off guard. Tell me what specically has made you feel that way\" (SHU, n.d.). This is a crucial question in the dispute because Kareem was fired because his ratings were declining and he was doing miserably. Kareem's comment that he thought he was doing excellent work and was taken off guard underscores the discrepancy between Kareem's performance expectations and those of the administration. The ER representative also inquired of Janet, "Is it standard process not to have any performance conversations with employees" (SHU, n.d.)? This meeting between the ER representative and Janet was signicant in the disagreement since it helped to determine whether or not Kareem had a chat regarding his job productivity. It also aids in educating the ER representative on their existing productivity review method